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People feel that there are not enough hours in the day. |
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People are spending too much time "putting out fires." |
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Many people are not aware of what others are doing. |
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People lack understanding of where the firm is heading. |
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There are too few good managers. |
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Everybody feels "I have to do it myself if I want to get it done correctly." |
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Most people feel our meetings are a waste of time. |
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When plans are made, there is very little follow-up and things just don't get done. |
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Some people feel insecure about their place in the firm. |
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The firm has continued to grow in sales but not in profits |
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The organisation uses the mission statement as a criterion for determining success. |
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Mission and vision statements are communicated throughout the organisation and prominently displayed. |
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Actions and programs of the organisation reflect the mission and vision statements. |
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Procedures are in place for the review of the mission statements at appropriate intervals. |
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The organisation can demonstrate that it reviews its mission and vision statements at regular intervals and makes necessary adaptations that support its strategic plan. |
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The organisation can document how the strategic and/or business plans are aligned with the mission |
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The organisation is able to cite examples of cases in which decisions at all levels of the organisation were guided by the mission and values of the organisation. |
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A dynamic and engaged Board clearly understands governance and carries out its responsibility to the organisation. |
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The organisation has diverse business sources so it is not overly dependent on a single business source. |
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There is mutual respect, knowledge and integrity between the organisation and customers. |
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The organisation communicates with its major customers on an ongoing basis to address issues or challenges. |
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Appropriate financial controls are established and followed within the organisation |
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Independent auditors conduct financial audits and reviews at regular intervals. |
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Financial crises are managed (unpredictable events that are the result of circumstances beyond the control of the management of the organisation). |
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The organisationës leadership has, as a matter of written policy, established a reserve fund sufficient to cover the organisationës operating expenses for a planned period of time. |
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Everyone connected to the organisation treats customers with respect and courtesy. |
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Facilities provided for customers are safe and well maintained. |
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There are well-established, readily available and publicized channels through which the opinions and concerns of customers may be expressed |
